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  • First of all, this is not for the Avis at Mccarran airport. This is for Avis customer service on the phone and online. I cannot believe the unintelligent imbeciles you have working the customer service. Never have I encountered such rude and incompetent service. Patrick and David , both seemed very displeased and uninterested to help me. Which is indeed, the definition of their job as, customer service. Neither of these "gentlemen" were able to help me with anything. In fact they just antagonized and made the whole conversation worse. Finally after asking many times, I was transferred to a supervisor named Juliette. She also, seemed like she just didn't have the time to help me. She gave me nothing of an apology or any kind words for what I dealt with before, with the other two employees or any help with my messed up reservation cost. I have a reservation scheduled for next month, they would not allow me to move it or cancel it without a HEFTY charge. Even though it was booked seconds before I wanted cancellation. I ended up having to go with the original screwed up transaction just so I wouldn't be charged. I hope the interaction with the employees at The Sacramento airport goes well and smooth. I would demand that David, Patrick and Juliet's also see some repercussions from their horrible actions and lack of customer service.
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