Friendly employees, modern equipment, lots of televisions to keep you occupied when you're on the treadmill, stair stepper or exercise bike. Equipment is sorted by the area of the body it works, which is helpful when putting together a workout routine. There are also specialty classes for those who are interested, a pool and a sauna.
Parking can be a hassle, and in the warmup area there are certain pieces of equipment that there are too few of, because they are always occupied (sometimes you want something other than a treadmill). When a piece of equipment is broken it doesn't seem to be repaired very quickly.