2 stars for the design! Too crowded, the wait is forever !!! Customer service is a 0 . The owner just doesn't know how to run the store and her employees. The drinks are nasty and taste water down. I question my bf - if the drinks are even "boba" too. The employees are rude and so is the owner . I gave them 3 chances and each time I come - the dissapointment just add on!