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| - You still have not even responded to the multiple poor work claims I have send in via dealer survey, via a direct phone call to repair center, via a corporate survey email and via an email directly to your service department as requested.
The work was inexcusable, inept, unapologetic for ignorance over work so simple I should have done it myself., cost me extra at another shop, is still not resolved and not a single person has bothered to fix the problem or apologize, let alone make the apology and the correction that might make me able to rebuild a little confidence.
Despite all the surveys, emails and calls, you are still ignoring me. I have no trust left since it is obvious this is a company with attitude that it ok to screw the paying customers and never respond, apologize or fix any on your own mistakes.
By now, I have to warn people away from your dealership and your service department lest they wind up in the same horrible position I find myself in.
I payed you, then I had to pay another shop at you advice, and I still have unresolved issues.
Months and months, I've tried and no responses are all. Leaves you looking incompetent and lazy. I'm sorry I bought my car there.
Perhaps a lawsuit is in order and you can take the car back at full value.
All disappointment. And you have the nerve to keep suggesting more similar services. Unbelievable.
Lh
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