There are wonderful, classy companies in this world that obviously stress customer service from the top to the bottom.
Then there is Renters Warehouse in Phoenix.
Never in my life have I encountered a company that has such disregard for basic customer service, much less respect for fellow human beings. Emails and phone calls are rarely returned. When they are, smarmy, rude and demeaning responses are the norm.
Might I add that we paid our rent crisply on the first every month and never caused a problem. This was just them responding to normal, regular old tenants.
Reading through the reviews, I see that I am not alone. You can tell a lot about the way a company is run when you read how those reviews are responded to as well. Very illuminating, and not at all surprising.