My babies have been going to Julie for close to 9 years and it saddens me to have to leave this groomer because of poor customer service which is NOT Julie's fault! Multiple attempts to make appointment by leaving messages with no calls back! Finally made an appointment last week for today and just called to confirm what time to be there and I am not even on the schedule!!! The so called male owner didn't even seem to care about my frustration and Lorraine should NEVER answer the phone! I drive from Deer Valley area to go here.....not anymore! Julie if you decide to go elsewhere you have my number! I will not contribute to piss poor customer service!!