I love Panera, but not this one.
If you want to use the catering service select a different cafe. Each and every time I ordered catering there was an issue and I order catering often.
I usually write lengthy reviews but I refuse to spend a significant amount of time on this store. It's my hopes that someone will hear the complaints of your customers and get this store and it's manager some serious training.
For now, I use the Panera on Cedar Rd. and have had no issues. I suggest any catering customers do the same.