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| - This review is primarily about service. I am an immigrant person of color, and I find that when I go to restaurants without my White spouse, service is hit or miss.
This location, for example. When I went there last time, I got a very surly, slow, and unpleasant waitress. I didn't complain because I was terrified she would spit in my burger. Judging by her demeanor, she was annoyed by having to serve such scum as me. (I'm being ironic. I'm not scum, but neither is anyone else. I'm very polite, generous, and kind to service staff, and I expect the same back).
Today, I went in with my kid again. I waited over 10 minutes for anyone to take my order. A White woman came in wearing pjs and accompanied by two kids. She was immediately seated, and the waitress immediately took her order. A black group came in around the same time, and were likewise assisted. By this time my kid was pretty restless, so I asked the waitress what the deal was. She seemed genuinely surprised that I hadn't been helped. Meet the invisible woman. I was pretty close to leaving and going to Panera by this time ... but was too hungry.
When served (yes, AFTER the other two families that had come in 10 minutes after me had been served), my order wasn't as I'd requested (I'd asked for tomatoes and lettuce).
When I went up to pay, the manager and another person at the till chatted with each other for a bit, and then left. Hello! I'm still here, and still invisible. The waitress saw me waiting there, being ignored AGAIN, and went up to take my payment.
I noticed that another commenter shizuku n. had the same problem and I'll bet she is also a woman of color from Asia.
Seriously, Steak and Shake. Get a clue. Wake up and smell the coffee. We're equal human beings. Also, we're paying money for service.
It is doubtful I will return to this location. Goodbye, Steak and Shake on Neil. Enjoy your preferred customer demographics. I'm going to spend my cash where people give me respect.
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