Forget customer service this airlines has none. My son came to the airport 45 minutes early but had not checked in on-line and they told him they cancelled his flight. They said you must check-in 60 minutes prior to the flight on-line. He is a college student so not too experienced in travel and no one would even try to help him, they just let the plane take off which was not full and wouldn't even sell him another ticket if he would pay for it. Hope they never need a second chance or make a mistake because they don't know the system. They do use every possible way to nickel and dime you from seats, bags, cancellation fees, etc.. so count those charges into the equation when you are shopping around plus the fact that you won't get ANY customer service or help from them.