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  • We don't usually stop by this location, so I didn't think I would need to yelp the reviews...I should have. We needed a coffee break after driving around all day so we searched for the nearest Starbucks off the 101. Walk in and Nobody in line. Ordered and the Barista was pleasant and polite. Again, nobody in line but we waited for what seemed like 10 minutes, which sounds short but not when there's plenty of staff and nobody in line. I ordered the same drink I've had for 4 years. Caramel drizzle on top. For some reason they also added chocolate syrup on top of my caramel. I was ok with the issue because even though not what I wanted, they would fix it. I walked up to the counter where the 2 girls where chatting it up and looked right at me. While I smiled expecting them to stop talking and come over just 2 feet away but nothing. So I had to lean in and say excuse me, I didn't ask for chocolate on my drink. Finally, they look at me like how dare I interrupt their talk fun time. One of the girls takes my frapp, says no problem, and proceeds to remove the lid and starts scraping both the chocolate and caramel off my drink. Mind you there was no whip so as she is trashing out the syrup my drink is now also getting tossed out with the caramel and chocolate. But of course, as she leaned it over, the chocolate began to mix into my drink. All this made no sense to me, I just watched. I've never had someone grab my drink and just dump out the top. The very few times my drink was made incorrectly or given me someone else's by accident, they make a new one right away. She then dumps about a pound of just caramel on top of the left over drink and hands it back to me. I just stare in shock as I sway my cup filled with over filled caramel. The lid which she used to scrape out the top layers of my drink is now gross and dripping and sticky. Needless to say I had a couple of sips and tossed it out. My hands where so sticky I had to wrap napkins around it but it was just a mess. Not stopping there again. Always read ahead
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