Very disorganized and poor customer service. Our original rental reservation at ACE was transferred over to this company because ACE did not have our rental car despite our reservation. The shuttle bus from the airport took forever and communication was not clear amongst any of the representatives we spoke with. Upon arrival to the AVIS counter, we were already waiting for 15 minutes before being told it would be another 30 minutes before the cars would be transferred here from the service center. This is totally unacceptable. If our initial reservation was moved here because AVIS supposedly has the car, then they should have the cars ready upon arrival. My party was on a tight schedule and this inherently pushed back our plans.