rev:text
| - There have been stories in the news lately about business owners vilifying their unhappy customers on social networks after their establishment received negative reviews. In light of that textbook example of how NOT to do business, I'm happy to say that Elwood's management sets a perfect example of how you SHOULD do business.
After my first, lackluster review of Elwood's, and particularly of their pork barbecue, Justin - the owner of Elwood's reached out to me. He let me know they had reworked some of their menu items, including how they hold the pork after it's cooked, so that it retains its flavor better. He offered to send me a gift certificate to try out the restaurant again. I hung onto the certificate over the holidays and my husband and I managed to get in to give Elwood's a second try last Thursday.
I ordered the pulled pork platter, along with hush puppies and macaroni and cheese. As we waited, someone came by with some cornbread for us, which I hadn't been able to try on my first visit. It's good, but a little cakey and a bit messy because it falls apart so easily.
Once our food arrived, I couldn't wait to dig into the pork. Justin wasn't lying, the pork really IS really good now. It had a nice smokey flavor to it, which was exactly what I was missing before. It was substantially improved over the pork I had the first time. My husband ordered the potato wedges and green beans along with brisket (I think, I wasn't looking over at his plate much because I was so busy with my own). We both really enjoyed our meal.
If Yelp allowed for 4.5 stars, I'd grant it to Elwood's. I enjoyed my meal and I will be back. Equally as impressive as the food improvements however, are the people who run and staff this restaurant. They are a class act.
|