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| - After my initial 1-star review for BluePearl I did have the luxury of discussing the situation with staff members, including the head-honcho vet, the toplofty and vainglorious Dr.Herrera, regarding the treatment of our late, great dog, Jake. Originally, I had written that BluePearl was either blind to the obvious (that our dog was dying) or that they were just money-grubbers and were taking advantage of it, or both. I'll tell you, it certainly seems like both because these people act way short on showing any intuition regarding the condition of your pet, and are overreliant on pricey testing for the "answers." Or maybe that's just the crooked game they play?
This all started when our beloved little loverboy dog, Jake (who wanted to meet every single person he ever encountered, and make friends with any animal he could, and he melted a lot of people's hearts because of it) suddenly began throwing up and had diarrhea of blood that just wouldn't stop. Now one would think that the workers at BluePearl would have seen something such as this before, or would know something about these types of symptoms. But no, it appeared as though this was the first time they had ever encountered such a scenario, ever. And the only solution to find out what was going on with our dog was, of course, "aggressive action." So "aggressive," in fact, it meant showing us an invoice for just shy of $2,000 in "tests" and overnight "hospitalization."
My gut told me that this whole scheme stunk to high heaven, by employing either an apparent overreliance on break-the-bank tests and an absolute underreliance on any semblance of horse sense on the part of the staff; OR, that they're such money-grubbers that they see nothing but dollars signs on people's foreheads, regardless of whether your pet is on death's door or not. Either way it's not good.One can't help but wonder what did vets did before all these highfalutin tests? Guess what? They had to use their experience and intuition!
Now the dog's mom was hesitant to spend that kind of money "on a dog that could be dead in the morning." Well, she was right. He was dead the next morning. And we were out the money, less the whopping $350 they refunded us because the dog wasn't even there long enough to rack up the full charges!
But they don't have to be de facto money-grubbers if they can't think on their feet. If all they're going to do is to rely solely on testing in perpetuity, and throw darts at a board when it comes to what exactly is wrong with your pet, then the money will roll in as though they just won the lottery! With your money. In our case, we received a message a couple of hours after we first dropped off our dog stating that his bloodwork was uncertain. But the next morning we were hearing something different; our dog was suddenly "full of infection" and that he would need extensive, long-term hospitalization.
What was wrong with our dog? Well, they didn't know. In fact, they weren't any closer to figuring that out than they were $2k earlier. And we were facing the prospect of upwards of another $20k(?) in tests, drugs, and hospitalization? The bottom line is that all things look alike in the dark. And these people act blind and operating without a map; with an apparent modus operandi of feeling their way through the darkness and run a battery of tests than to ever admit something such as, "This dog ain't gonna make it."
Not to mention that this place really plays upon your emotions like a maestro with a symphony. They know all the chords to strike. Your pet's days are numbered and they take full advantage of it to persuade you that more, more, more can be done. Ultimately, we went to people who were all acting as if they were blindfolded and playing pin the tail on the donkey. And we were out upwards of $2k with nothing to show for it but a dead pet the next morning that suffered while the cash register is ringing cha-ching, cha-ching for BluePearl the entire time our dying dog was in agony.
Regardless, I did talk to the haughty, brassy, and aristocratic head honcho vet, Dr. Herrera, after the fact, and he went over all the charts. From his lofty ivory tower, he confidently declared that our dog "was not dying" when we put him down. He wasn't? Then why did we put him down? I'll tell you why: We put him down because he was dying! We didn't need their endless fishing expedition of tests to see with our own eyes and smell with our own noses that our dog had three paws in the grave and the other on a banana peel.
But if he wasn't dying why did they tell us, after we made our final decision, that we were suddenly "doing the right thing"?! Because they knew! But if they can play on your emotions and give you hope, while chiseling another $20k out of you, why not?
My advice: steer clear of this place. They will bleed you dry if they can get away with it. At best, there's major competency issues; at worst, they cheat until caught and then lie about it.
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