Ok so let me start with saying that they did and amazing job threading my brows and upper lip, I've never had them look this clean. They even managed to keep it relatively painless! So you're probably wondering why I didn't give them five starts, well that's because I think your experience at a place really makes a difference. When I first walked in no one greeted me they just assumed that I knew that I was supposed to go sit in the chair as soon as I walked in, never being here before I assumed I was supposed to "check in." This made it all a little awkward and confusing. That being said, I will go back because my eyebrows are on fleek!