For years I've tried finding someone who would clean up my brows and not leave them all thin and sparse and FINALLY I did. I don't know her name but I always go to her. She works on Mondays I believe. She shapes my eyebrows perfectly. She's the very thin young girl. Wish I could remember her name. Anywho, customer service isn't friendly but who cares as long as my eyebrows aren't all thin and crappy.