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  • Huh, I must really be missing something here. This was so not the 5-star experience I was expecting based on previous reviews. Perhaps I just don't enjoy getting my nails done as much as the other ladies of Gilbert. We came here on a early weekday afternoon, and it was packed! I counted at least 15 customers in the salon. The manager was very friendly. We picked out our colors during our short wait, and I was pleased they carried lots of Essie and OPI colors. My nail tech was bad. First, she had the water scalding hot in the foot tub. The pedi was on the painful side, and the leg scrub they used in an unmarked bottle seemed kind of sketchy. She was rude about the light color nail polish that I chose (because it required an extra coat?), and she made an insulting remark about my unshaved legs. Sorry, but I come from an infectious diseases background, and I'm not going to risk getting a bacterial or fungal infection from the pedicure tub. The manicure was bad too. She nicked my cuticles in a couple places, and the harsh chemicals used gave me a ton of hangnails the next day. She started filing my nails into a square shape without even asking my preference. The techs also ask for payment before the manicure starts which is awkward. If this trip to Elite Nails served no other purpose, it helped cement in my mind that I don't like strip mall nail salons, and I am better off paying twice as much at an upscale day spa. **update- I had to take this review down to one star after seeing what has happened to my nails after this manicure (see picture). I must be having a reaction to some chemical that they use. My nails are starting to separate from the nail beds. Doesn't look good. I've never had this problem with any previous manicure.
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