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  • What happened here? Been to various Longhorn's and always excellent food and great service to include this particular location 3 times. To start, the waiter seemed very distracted. Messed up the drink order adding lemon to my tea then serving my tea to wife and me her drink...easy fix. Then he brought me a Caesar salad when we discussed the different dressings on a house salad and agreed on a Balsamic ... clearly not on a Caesar. Again no problem, just ate that one instead. Then our drinks ran dry for over 15 mins and were empty when the frumpy grossly overweight manager came buy to check in on us..."all's well here" I said jokingly staring at our empty glasses..."OK enjoy" as he scurried off to resume chatting with the young waitresses. 45 mins later our food came and was acceptable...but had to ask twice for ketchup for my somewhat warm fries....This place was far from busy (so thats not an excuse), but they seem to have lost sight of basic customer service. I would bet that there is a new manager there recently as they all seem to be elsewhere...which is where I will be taking my business from now on. It was fun while it lasted...good luck!
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