Very happy our dryer got fixed. Was scheduled for service been 930am -noon. The technician Rich A. Called around 730am stating he had a cancellation and could come earlier if that was ok. He showed up at 815am and was done completing my dryer in an hour. Awesome! He explained & showed me what was wrong, even cleaned out the dryer vent. Very happy & pleased with Rich fixing our dryer. 1st time using Diamond Factory Service. Will use them again if needed.