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  • Extremely bad service. This happened to someone else whom I met... was very unimpressed. My boyfriend and I went to Evos (On S. Eastern and Sunridge Heights Pkwy.) to try them out again. After we had ordered and were waiting for some food, this guy Nick came in and asked to use their phone to call Ace Cab. He didn't know their number because his cell phone had died, and needed to call 411. He had been waiting 25 minutes outside for this cab already, which had not arrived. Poor guy didn't even have his contacts and wasn't a local, but had been out in the area for a party, so he got stranded. I let him use my phone since I don't pay for 411 (Thanks google!) and he called them, to be informed that a driver was on their way to pick him up. He got off the phone and asked me how far it was to the strip, because he was thinking about walking. We told him it's about 5 miles to the edge of the strip, but when we found out he's going to NY/NY it would be more like a 10-15 mile walk from where we were, and it would be unsafe, so he chose to wait for the cab. My bf and I finished eating about 25-30 minutes later, and I got a phone call, so I went outside. After I was done on the call, I noticed the guy STILL sitting there, waiting for a cab... by this point he's been waiting almost an hour, in 110 degree heat. I offered to give him a lift up to the strip since I was going to Teavana anyway, and he accepted. I called Ace Cab to let them know that we would be canceling the cab, since the poor guy had been waiting outside for an hour by this point. The dispatch woman was extremely rude and huffy, telling us "I TOLD him that there was someone ON THEIR WAY." My response to her pretty much summed it up. "Lady, don't hand me that bullshit. It doesn't take an hour to drive across Las Vegas or Henderson. Your drivers don't want to leave the strip for a paying fare because they're lazy and rude, so we're going to give the guy a ride ourselves." She got angry and hung up the phone, and we drove the guy to his hotel. The manager at Evos told us a few days later that a cab showed up almost three hours after that point, looking for the guy. Talk about shitty service. :(
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