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| - This store has a great selection, and a good variety of supplies.
That being said, I think some of the employees are either a little green or just lack the knowledge necessary to fully inform their customers.
I placed a paper order with them after their recommendation to buy larger pieces and then cut them down to the proper size (I had to buy all the tools necessary for cutting as well). They informed me of the shipping costs and estimated delivery date; I agreed, but was hesitant because it seemed like it wasn't the most optimal choice.
Upon leaving the store, I visited the website of the paper company they ordered from. Not only can I order custom-cut pieces (at an extra cost of $3!!!), but the delivery (directly to my house) costs less, and is delivered in half the time.
When the order came in, I brought the cutting supplies with me and returned them. I explained my (completely justified) frustration with the associate working that day. She said she "didn't know why" the lady I originally spoke with didn't recommend a custom order and said I should speak with her. That didn't fly with me and I said I wanted my money back for the paper. She spoke with the manager who refused to come out and speak to me face-to-face and without apology, gave me a refund. When I said "thank you," all she said was "umm, hmm..." and began to help the next in line.
Nice. Chances of me stopping by this store again are extremely thin, to say the least. I was clearly upset, but never rude to them. It was a mistake on their part that I wanted corrected. Since they ended up correcting their mistake, but showed no apologetic behaviour: 2 stars.
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