I absolutely love Panera. Every time I go and meet someone somewhere, I choose Panera. Great food, always clean, quiet and comfortable atmosphere, and unlimited coffee! How could you not get excited about that?!? I'm rating this place a three star because they have all that except friendly staff. I've been going into this Panera for years now and for some reason every time I go in there, the managers seem over stressed and not polite; which then trickles down to the other staff around them. Again, I love everything about this place and will choose to still come here (mostly because it's closest to my home), but I will not rave about it in no means because of the staff being non-friendly. Often I find myself wanting to ask the managers..."How are you doing?" "Are you okay?" "Everything alright?" - But I'm not sure that would help. Honestly if there was a local coffee place that was open later and offered the same kind of idea, I would not go to Panera and endorse that coffee shop place.