The four stars are for the very helpful and accommodating manager and from desk woman. We had to cut our stay short as we needed a roll away bed which they do not provide. The manager was gracious and helpful in refunding our money. The facility itself gets three stars....clean, quiet but kind of in need of refurbishment i.e. Bathroom door couldn't close, burn hole in blanket (nonsmoking facility???). Ok place for the money...especially during Spring Training in Phoenix.