I ordered a new iced Carmel macchiato (a layered espresso beverage) and I have no idea what they gave me looked like a regular iced coffee and I asked the woman, " is this a macchiato? It's supposed to be layered." She said, " yes it's new..." and I said, " this isn't what the picture looked like...do they not train you to make new things?" and she said "no" drink tasted like straight syrup and milk, no coffee.