When I go to the mall I always stop by here and haven't had a necessarily bad experience but not a hugely great one either. This past time I was there for the Semi Annual Sale which I've gone to every year just at different locations. The store was crazy, as expected, but the worker gave me a bag very quickly so I was happy about that! After about 10 minutes of shopping I went to the line which was huuuge but totally expected that. What wasn't so great was how the lines were handled. After waiting about 15 minutes, halfway to the registers, a worker quietly told someone behind me that the line beside us was CASH only. Well turns out some people (who I recognized now cause they had waited right next to me for 15 minutes) didn't know it was CASH only cause no one told them. Glad I wasn't in that line by accident cause I would have had to start all over in a different line.
Close to the front of the line they decided our line would be split into two and the worker quietly whispered to me to go to the front and left. My first thought was "the people in front of me is going to think I'm cutting in front of him". But I inched closer to the front and tried to do as I was instructed and sure enough got a look from the first half of the line and I'm like...maybe that lady should have made a louder announcement so people know what I'm doing. Then I saw the line she told me to go into was waiting on the same person for the past 10 minutes (they were having issues.) So great...I had to leave my nice line and go to the cashier who had a trouble customer. Finally after a total of 35 minutes I checked out! All in all, I like the store but probably wouldn't go again if it's busy.