Stopped off at this location thinking I could walk in and get a real quick drink. Needless to say that didn't happen. I wouldn't have written this review just based on how long it took them to make my tall green tea latte, but I am writing this based on the fact that I had to wait for over 15 minutes for my drink and they served their "regulars" before me. I didn't see a VIP line there but apparently at this location they have an imaginary one. They served a gentleman who walked in after I had already placed my order and was waiting for 5 minutes. On top of that there were approx 5 people working at the time and only 1 girl was making the coffee, the rest were laughing and hugging and goofing around. Finally I asked how much longer and apparently they lost my cup with my order on it. If I didn't ask they wouldn't have even noticed that I hadn't received my drink yet. You'd think that because it was their fault they'd offer to comp my drink, but no.
I work in the restaurant industry and this right here was just down right poor customer service. Don't know how corporate would feel about this.