Every time I've been there it's been a pleasant experience. However, I went on Saturday & got the cheaper of the Italian subs (I'm not cheap. But I'm not paying over a dollar for a piece of ham. Maybe if it was Boars head). Anyway, I asked for light mayo & the young lady repeated that. Sadly, she put A LOT of mayo on it. Honestly if I had said "extra mayo", she would have had to use a shovel to put it on. I'm not exaggerating. Her version of light mayo was 2 or 3 scoops (or whatever that utensil is that they use ) full of mayo. Not to mention the bread was hard. Then, once my sandwich was finished, she stood there with it in her hand talking to a co-worker about 3 feet from me. All while waving it around while I stood there waiting for it. Since I don't consider this a "bad" experience, but rather a learning experience (the light mayo issue ) I will go back again. It's reasonably priced, fast, & like most people would agree, better than Subway. Just make sure that if/when you want a "custom" order that you pay attention. (Remember. They got sued in a class action law suit & lost. For misleading & then over charging customers)