We had good food but terrible service. By the way, this was like 6pm and not terribly busy.
1. We waited a good 15-20 minutes for the basics (water, silverware).
2. We had to flag down our server because she forgot to bring my mom her soup. She was chatting with a nearby table. By the time her soup was delivered, the rest of our meal came at the same time. The shift manager came to our table to apologize and admitted the service was unacceptable. We learned that they only had 2 servers.
3. At the end of the meal, my mom was suppose to get her caramel sundae, I wanted a refill on iced tea, and 2 take out boxes for our bread. I had to go find the same manager and mentioned we had been waiting another small eternity for dessert, tea, and boxes.
4. The manager offered to comp our bill but never followed through. Nice offer but that was a letdown.
On the plus side, I did enjoy my chicken cobb salad and lemonade bread!
Overall, I've never had this bad of service at Bob Evans. Perhaps this was a rare incident...