| rev:text
| - Had a ridiculous experience of bad possible customer service by Sydney, who seemed to dislike me on sight. Either that or she's just flippant towards everyone, ? Wasn't friendly or helpful even though I was eventually told she's an "expert" in the sort of wine I wanted. Interrupting all the chatting she was doing with another employee at the customer service counter probably ruined her mood ?
She kept repeating where I could go to find the wine I wanted, even though I obviously didn't understand what a "CAP" was, she kept pointing and saying "it's down there, past the CAPS" , Turned out she was actually saying "CABS", a short term for a different type of wine.
I looked where she was pointing. I asked her,"caps, ? ,the what" ? each time, only for her to repeat it again. Even though I stood there obviously confused, a second employee who was standing next to Sydney started repeating the same thing to me. It was surreal.
Sydney ended up turning her back, and the other employee finally explained what a CAB is, so I asked, "And I was supposed to KNOW that" ?! I was annoyed, and raised my voice towards the back of Sydney's head and said, "thanks for the help I didn't get". It was plain I was confused,not hard of hearing. I was literally saying "The caps" ? So, how many times were they going to make me repeat myself before I got help or better,clear explanation from them ?
Another employee was passing by at the same time I was getting angry, and I guess the extra employee being an additional witness to the scene of me being aggravated finally got Sydney's attention. Suddenly went from a "whatever" attitude to seeming "concerned" and was offering help. But at that point I just walked away,ended up getting help from another entirely different employee. I told this employee the story, and she said she'd talk to Sydney.
After that I ended up letting Sydney help me with a further question because a customer told her I needed help and he said she knew a lot.What I couldn't fathom was if she's a wine expert,why didn't she offer to help me to start with ?
That wasn't all. At check out, I had a cooler with me to protect the wine I was going to buy. The wine was in my shopping cart, not yet in the cooler. Instead of checking me out and then seeing me open up the cooler, the cashier,{an older woman}, stationed herself at the front of my shopping cart. Stood there with an expectant attitude, as if I was supposed to show her I hadn't stolen anything. I thought she was stunningly rude, but without either of us saying a word I just popped the cooler open. THEN she rang me up.
I'd previously brought a cooler in without being treated like that. In fact I bring coolers into Sprouts and they never treat me as if I'm a possible thief. They just ring me up, knowing that I'll open the cooler afterward {in front of them} to put my purchases in.
I ended up calling the store manager after I got home. But I got the distinct impression he thought I was keeping him too long, and he just wanted to end the call. He also made excuses for his rude employees. He claimed he was glad I called but everything he said proved to me he wasn't glad. I wasted my time calling him.
With a manager like that, no wonder the employees feel free to be callous. They know he'll defend them. In fact one example of this, he kept insisting to me the cashier "just happened to be standing there" in front of my cart !, instead of her implying I might have some unpaid for items in the cooler - and also "they're responsible for security" or something to that effect. So he was also literally contradicting himself. Apparently the manager thinks it's OK to treat customers in an offhand,awkward manner and also like they're under suspicion.I'll never shop there again.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)