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  • I have been going to this best buy for years and I thought they were great until now! I bought a camcorder from this store with insurance. They promised that if they can't fix it, they will replace it with the upgrade version or equal the value of the product. The camcorder I bought was on sale for $200. Just so happens that black friday is around the corner and they have a sale for a camcorder that I want for $169 instead of $269. When I told them I want this camcorder, they couldn't give it to me because it was LESS than the camera that I bought. I needed to buy something equal to or more to the camcorder that I paid for! They actually wanted me to pay extra $$ for the same product they would have on sale on Black Friday! WTF! After complaining twice, They said that they would give me the Black Friday sale if and only if I get the bundle and if I line up and hopefully get one since it's limited stock. So I said okay then fine I will get it on Black Friday. Then I get a call from them telling me to come back so I came back and they tell me I can't get the Black Friday sale and that they can only give me the equivalence of the camcorder that they have that's going on for $269. I told them that two of their associates said they would HONOR the black friday sale and all the MANAGER said was he would just talk to them! THAT'S IT! All he did was give me the camcorder that would be on sale on black Friday. That's some ridiculous MANAGER! I was promised by two of his associates the deal on black friday yet he said they can't do it because their "SYSTEM" wouldn't allow it! Why the F**k would you not train your associates enough for them to tell me that? Instead TWO of them said they would do it!
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