We ordered a tiramisu cake from Vincent's for an 18th birthday. What we got was definitely NOT tiramasu. There were no lady fingers, it had no coffee liqueur, and was incredibly dry. On top of that they misspelled the birthday girl's name on the cake!
We called in to complain, and were told that we obviously didn't know what tiramasu was! And that we ordered the wrong cake. Tiramisu is one of my favorite desserts so I really resented the notion that I was somehow ignorant because the cake was bad!
They said that I had never had tiramisu before and refused to give me a refund of the $40 I spent, but offered to give me a sample of some "italian cake" so I could order the right thing next time.
Very condescending. Very upsetting.