So I will just start off by saying that their customer service was great. Aside from the fact that they try and up-sell you on everything, the front staff was nice and the girl that did my wax was very nice and very professional.
Now I'll get to the actual waxing; the good part was that it hurt a bit less than the other brazillian waxes I've gotten. I think they attribute that to the %100 beeswax that is used. However, this wax did not last nearly as long as the other waxes I've received. I normally go to Rio and they do a great job. Their wax will keep me smooth for at least four weeks. The wax I received at European Wax was cheaper, but only lasted about 2 weeks. I guess you get what you pay for. I don't think their wax pulls the hair out at the root. I won't be going back. It's worth a little extra money and pain to get the job done right.