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  • This location opened recently so they where offering a slightly lower rate if you joined before the actually opening day. I had just had a baby in Jan. so I wanted to figure out where I could go to do a work out and was seriously considering Orange Theory as I liked the idea of an hour long intensive workout and then be done. After emailing back and forth with one of the representatives he kept telling me I needed to come in and talk with him so I did do that. Once there, they went over their whole program with me (which was a lot of nickle and dime'ing.... in that the monthly fee was really high then on top to that you pay for a heart monitor which isn't cheap either... but I felt fine with it as long as I was really going to go! Which I was. But then they mentioned there is a charge for signing up for a class and missing it. At this point I decided I needed to think about it before enrolling which is what I said. Because I had a newborn whom was sitting on my lap as I talked to the sales rep.... I said his Dad's schedule isn't set my husband is a locksmith so there is no way for me to know when I would have someone to watch him I need to think about. He said that is fine let's have you fill out the paperwork and then you can call me back and let me know what you choose to do....On the paperwork they wanted credit card information. I told him I am not sure if I will or won't be doing this, but if I do I wanted to get the lower rate obviously. He said you should just take the 1 free class and see if it's a good fit for you and I said I would try and do that but if I enroll I will probably use a different credit card because I needed to ask husband's permission to use his card. So they knew I was using someone else's card and that there was a strong chance I wouldn't actually enroll. I never did even take the on free class. I found a fitness program that worked well for bringing my child along and our crazy schedule. A few months later I got a text from the sales rep saying we haven't seen you in while. I found out they charged his card 130.00! I never once went to a class. Now I understand I shouldn't have filled out that paper but sense I didn't even go to anything, common curiosity you'd think they'd reverse the charge sense I never received anything from them. NO, they were completely inconsiderate towards me and rude actually. I really would have gone there in the future, my son will be going to pre-school starting at a year old so I would have time to go to OT then, but now I do not lan on ever going there! They acted like they where doing me a favor by not charging HIS card again for a cancelation fee. A cancelation fee for what?! This is bad customer service, this is dishonest sales tactics I only filled out that form because I was trying to lock in a rate I didn't realize I was signing to enroll right then and there and I was very clear about not using his card. I am just upset with how unapologetic they were calling it MY mistake to throw that in my face. There are a million types of gyms to choose from in Vegas, my advice go somewhere else because GOD FORBID you have an issue with OT they will not give a care!
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