| rev:text
| - The doctor is nice, but for a doctor's office "Nice" doesn't quite cut it.
The pros:
1. Dr. Gunn seems very personable and attentive. According to his bio online, he got his medical degree in Mexico, so he is probably able to communicate in both English and Spanish.
2. Also, while their staff seems to be hard to reach, it appears that they are not exactly *that* busy. I may have had to call a few times, but I was able to make appointments really soon after I finally reached them.They had a lot of choices for appointments. I think this is good-- especially for semi-emergencies.
The cons:
1. The office manager. Dear goodness, where do I begin?
I had a question about the bill and the staff was unable to answer my questions. They told me I should call the manager, which was a very difficult process. I felt like they wanted me to just give up. I called three times over a couple weeks and couldn't reach them. Eventually, I left a message for her on her machine AND asked someone in the office for her to get back to me. She did that afternoon.
Within a few minutes of discussing the bill, it was clear to me that she had lost her temper. She brought up that the bill might be sent to collections if I didn't resolve it -- although the late date for paying had to do with the fact that she couldn't be reached. She also stated that she was "baffled" by me not understanding the appointment costs like "most people." Even over the phone it was obvious that she was raising her voice, using condescending language (she found me "baffling" more than once) and using an angrier and angrier tone as we talked.
Even if it the patient is wrong (as I may or may not have been), I don't think a person in the health field should lose their cool -- ever. For me, they represent the business almost as much as the doctor.
They ended up wiping out part of the disputed charge, which I think was fair compromise. Still, it felt like a nasty boxing match in order to do so. Most offices try to work with you, but *this* felt very adversarial.
2. The staff and the location.
The staff seems pretty bored and unfriendly. Besides, I get the feeling that there is only so much they can do -- it seems to me like all major decisions go through the manager.
The location doesn't inspire confidence either-- nestled into the corner of a strip mall-looking area. But, on the bright side you can walk on over to a Burger King in the same lot if you're famished after an exam.
TL;DR (Too Long; Didn't Read): In my experience: Dr Gunn is nice. Hard to reach them, but a lot of options for appointments. Get ready to rumble when it comes to billing disagreements.
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