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  • A couple months ago, I took my well-worn TAG in for repair. Donaldson Watches did a great job with the repair at a reasonable price, and, as a bonus, cleaned it amazingly well. I was very happy, so the next weekend I brought in my wife's 18 year-old Rolex that had stopped running. The Rolex had been worn every day until it stopped running a couple years ago. And it looked it. The bracelet and case were scratched up and dull. The plan was to have the watch fully refurbished, and give it to my wife for our anniversary. I was excited when I got the call that it was done (early, I might add) and the price was exactly what they quoted... no hidden charges. When I picked the watch up, it was amazing. It looked brand-new. Seriously. They had polished all of the little scratches out, leaving a high shine on the gold parts and reapplying the satin finish on the stainless steel parts. I was amazed. Then I noticed a small defect. The sort of thing a Rolex owner would care about. It may be counter-intuitive, but this is where Donaldson Watches earned 5 stars. When I brought the issue to Christine's attention, she probably noticed the concern on my face. She promised that they would absolutely make it right. Due to the age of the watch, it took a little bit of time to resolve, and being a worrier, I pretty much stalked Christine and Dave. Over the course of several conversations with both of them, I came to learn that they are passionate about watches, and even more passionate about customer service. Ultimately, they didn't just make it right, they made it better. My wife is absolutely thrilled with her "new" watch. I give Donaldson Watches & Repair my highest recommendation, and I will certainly be a repeat customer.
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