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  • I chose Southwest Dental Group because they were in network for my dental insurance at the time and have a convenient location between my office and my home. When I called to ask if the office was accepting new patients, the not so friendly girl on the other end of the phone told me yes. I then asked if I could schedule a cleaning and exam, and set an appointment for a Friday afternoon. Turns out this office does not actually set up cleanings and exams for the same day. Too bad the girl who booked my appointment didn't bother to clarify this with me. I took a half day at work on the day of my appointment just in case it took longer than expected. All that I had done on my first visit was have x-rays taken (that looks like its from the 1980's and required at least 20 different images to be taken separately), and had the dentist look at my teeth. Once the dentist finished his exam, the technician who assisted with the x-rays started to lead me to the front of the office to the exit. When I let her know I was supposed to be getting a cleaning as well, she directed me to the assistant at the front desk (based on her attitude, I'm pretty sure it was the girl I initially spoke to on the phone). She informed me that their office does not schedule cleanings and exams on the same since they won't have an idea of who to clean my teeth without the dentist first evaluating the type of cleaning I will need. I was annoyed to learn I would have to schedule another appointment to have my teeth cleaned. Had the office not already billed my insurance for the cleaning and exam (as they are considered one visit with my insurance), I would've gone somewhere else for the cleaning. When i came back for the routine cleaning, the dental tech cleaning my teeth spent the entire time trying to sell me on upgrade services like teeth whitening even after I told her I wasn't interested in the service at the start of the appointment.
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