I have never encountered customer service so poor I have felt inclined to post comments here. I took 5 kids and arrived just before 7:00 for open gym which started at 7. There was a sign on the door that said open gym was full and closed. Some of the kids I had taken were later being picked up there by their parents, and I had never been to this location before. I could see open seats in the viewing area and suggested we just go in so I could see the gym and maybe kids would come off early in the next hour or so and our kids could go on. We were stopped by a man who said open gym was closed and put a hand in front of my child to stop us and literally walked toward us pushing us out the door. I was speechless. One of my daughter's friends spoke up saying her mom was picking her up here later, and he stated, 'catch a bus.' I'm still speechless, not only was this man incredibly rude, I would never entrust my children with such a person. Clearly, we will never return.