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| - Overall: through, expedient service and patient.
Why I went in: I have a 13-inch, 2012 MacBook Pro that is past the Apple Care service warranty. I inadvertently downloaded Malware onto my computer, which made it run extremely slow, constantly freeze up, and generate pop-ups on Safari and Google just by typing.
Service I received: Sarah, the tech person who repaired computer, promised me I'd get it back in 2-3 day. I got it back in two days and was pleased. My computer runs smoothly: no pop-ups, fast loading, and no freezing. For $250 (before taxes), Sarah did the following: erased and wiping out everything on my computer, transferred everything onto an external hard drive (which they included in the package, since I couldn't find mine), and installed an anti-Malware software.
As an academic, my computer is my life! So, I felt the cost was worth it, since I have no intention of replacing my 2012 MacBook anytime soon.
When I got my computer home, I had to re-install Word and other software I use. Initially, I freaked out when I couldn't figure out how to find some key files things (namely my dissertation!). When I called the store, Josh (the other tech person), graciously told me I could come in, since Sarah was busy at the time, and he'd help me figure out my "new" computer. The owner came out and was really sweet as well. Within minutes, Josh reset some administrative details on my computer and helped me locate everything. Plus, he gave me a coffee mug to boost.
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