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  • Very disappointed, Been to this spa several times. As time passes by, it gets worse. I scheduled three 80 min massages for birthday gifts. Staff is unwelcoming and their smiles feel phony. For an upscale hotel/spa we surely didn't feel any differently then a cheaper spa. It was over crowed and it felt as if we were a herd of animals all going in at the same time. The lounge area is no big deal and not much to offer. Bathrooms were dirty! It's sad to say I was embarrassed because my 2 guests that I paid for where from out of town and I bragged about this place and it was horrible. I went to better spas than this with a salt relaxation room. No pass to pool. After 4 days the three of us started feeling sick with the same symptoms. We went to the doctor and we all three have sinus infections and upper respiratory infections. I explained to the doctor where we went a few days prior and conclusion was the steam room has lots of bacteria because of germs that grow with moisture . I called the manager and was blown off and didn't even say feel better or what can I do for you. Horribly handled and very disappointed. She treated me with no respect and she didn't have anytime for me. Not only did I get embarrassed from family, I Paid over $500 and now have to pay for doctor fees and feel sick as a dog!!!!! Will never return nor will my 12 other friends!!!!
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