| rev:text
| - I am giving this spa two stars, not one bc the quality of the treatment has always been good. However, the scheduling itself has been a huge disappointment. I use Yelp quite a bit and appreciate the fact that I can use the app to book appointments. However, they only allow scheduling on the hour and you have to call to book an appointment on the half hour. Okay, no big deal. So I call and make a same day appointment for a hydra facial and a massage. As I'm on my way to the spa, the front desk girl calls me and apologizes that there has been a mixup and they can no longer accommodate my appointments at that time. She offers to put a note in my file and promised that next time I come in, " they will do something super nice for me." A week later I decide to try booking the hydra facial this time through Yelp. I receive my confirmation email and I head in. When I get there they have no record of my appointment ever being made. I show them my confirmation email and luckily they were able to still get me in during that time. This is now the second time that something has happened to my booking. They also could not locate in my file that anything was noted from last time. The owner said that she will do something nice for me but instead of saying she will look into her Yelp booking problems, she advises me to not use them instead! I reminded her that the first booking problem was solely a staff issue and not associated with Yelp. I have booked many appointments with Yelp and have never had a problem until now. So I finish my hydra facial and the aesthetician also tries to push $140 worth of products on me and just assumed I was going to buy all of them in addition to my $225 hydra facial. They did discount my facial to $150. Thinking that was their attempt at making up for the two mistakes, I found out that the discount is actually given to all first time hydrafacial bookings. So what happened to the two promises that " something super nice will be done?" Apparently the front desk girl and the owner both had long forgotten about that after my one hour appointment. In hindsight I probably should've not given in to sales pressure and left the products and also spoke up more regarding the booking mistakes but I'm just not the type of person that likes to voice my concerns in front of a full lobby of clientele waiting to enjoy their spa visit. I do however realize that this is worth mentioning on Yelp in hopes that they will improve their booking processes. Who wants to look forward to a spa day, only to find out 10 min before your appointment that too bad, bc the customer before you decided to upgrade their hydrafacial, now you either can't have one that day or I need to cancel other arrangements to relax. I think the aesthetician needs to check her bookings before upselling her current client's facial. I really wanted to like this spa enough to purchase a membership bc I'm a frequent spa goer do to my high stress profession, but it didn't seem like the owner and her staff really wanted to make up for their mistakes.
UPDATE:
The owner did call me in attempt to make this right again and offered to give me a free spa service on my next visit. She also left me her personal number to make sure my concerns were addressed. I really appreciate her willingness to make her business better and will try them again bc the services have always been wonderful.
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