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  • I used AZ Pet Stylist for two years. Nearly every appointment there was a problem. Either with scheduling, new Groomers (we had 5 Groomers in two years!), overcharging (did a full groom instead of face and feet so was charged $25 more). I liked all of the Groomers, they were professional, kind, and on time. The problem was with management. I never got a call, everything was done thru automated voice messaging which typically is okay except when there is a problem. When my dog was very ill I informed them that he was not going to be alive for the next appt. Silence, no response then a week later I get a rude automated call stating my appt would be cancelled because I had not contacted them (which I had). All communications with management are electronic and the tone of the messages, to me, have a rude indignant tone to them. In summation it was nothing but a practice in patience to continue using them the last two years and I wouldn't have bothered if it weren't for the Groomers and the fact that my elderly dog benefited from not sitting in a groomers pin for 5 hours for a 30 minute groom.
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