No longer will I darken their doorstep. Last time I was there I waited over one hour in the hot, tiny exam room with my sick cat. I wanted to walk out so bad but felt I had to stay since I had already waited over a WEEK for this appointment. No one ever told me they were running behind, no one ever apologized for making me wait an hour and a half past my appointment time to be seen. The Female Doctor spent 5 min with my cat and gave antibiotics. When I asked for a break on the bill for waiting so long they acted like I was crazy and said they had an emergency come in. Oh ya it must have been that fruit and deli tray that I saw one of the technicians bring through the hospital shortly after my appointment time. What a crock. Don't waste your time here. Sure they may be slightly cheaper than most places, but believe me when I say-YOU GET WHAT YOU PAY FOR!!!! It's not worth the frustration. I'd pay more for better service and respect than those disrespectful beeches. This incident was not the only incident. Every time I try to make an appointment It's always two weeks out! No time for urgent matters! So do yourself a favor if your vet shopping and head down the road. Don't try to establish yourself here like I did. Only heartbreak and sorrow in the end.