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  • This was the worst experience EVER, and I wish there was a zero star option!! I ordered 4 orders of lettuce wraps (lettuce wraps) online for takeout. I ordered online on purpose since it's a Friday night and they'd be swamped. I arrive to check in and the girl takes my name and says they'd be right up. 25 minutes later I check in again and she says they're next, so I go back into my phone, now keep in mind that there are about 8-10 orders just sitting on the table behind her stacking up. Another 29 minutes go by and I go up to the counter again and tell her I've been waiting for almost an hour now and I didn't even arrive until the suggested time in my confirmation email told me too. She scoffs at me, rolls her eyes, and asked me my name again, then proceeds to look at all of the orders behind her on the table that have not been touched in "FOREVER" and grabs my food that is now cold pushes it on the counter towards me, and turns around and walks away! She might as well have given me the finger!! My family and I love Pei Wei, and I don't even know if I want to come back here again.
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