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  • The one star refers to Sales Associate, Michelle. I requested alterations for an ankle length pant that was a bit too long. Michelle was sent to the dressing rooms to assist with this and immediately projected a negative attitude and rude tone. Instead of assisting politely and patiently to determine the length of the pant, she asked another customer if she needed help. I had to wait for her to finish with the other customer. She insisted that she couldn't assist with determining the length of the pant, due to my socks being on. She did inform me that the pant came in a short length and that she'd have to make a call. After making the call, she informed me that indeed the pants come in a short length, in all colors. I stated that I wouldn't be able to try them on and she abruptly shouted "they fit the same"! When I voiced my concern with the manager, she informed me that they don't actually fit the same; the short length is a bit shorter in the rise. Without saying a word about my thoughts of Michelle, my daughter said "She's an angry elf". Michelle's tone and attitude was not the same with the other customer. She showed her patience and a calm demeanor. Maybe this Michelle is prejudice towards Japanese women.
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