I've come back a few times to give this location another shot since my last review and unfortunately still the same sad experience. This location has so much potential consider the fact that it is in the heart of the Biltmore area. Plenty of parking in the garage which is validated for four hours. Easy access to restaurants and shops for a night out experience but not worth paying extra money for service that is not up to par with restaurant standards.
My last experience was on July 4th at 1:20 pm. My trays were nasty. So bad that I went to the restroom grabbed a paper towel to wet it and wipe the trays that I would be eating on. Imagine going to a restaurant and eating at a dirty table. Same situation. My menus were sticky which seems to be an ongoing issue at this theater. My server was quick to come take my order but did not receive everything which is kitchen error as I saw him type it in. The first thing to come was my fries not our drinks. They were luke warm. No silverware. The whole row I sat in did not have napkins or utensils. After asking three times for it and wait staff delivery food who kept telling us it was coming it never came. After nearly finishing my food, along with everyone else in my row who all had to eat our food without utensils. I walked down to the bar to ask for it. I was told they ran out and it will take 15 mins to clean everything. I asked for at least paper bar napkins because popcorn butter and pizza grease is not fun all over your hands. The server provided me with some and came to drop off silverware 15 mins later. By that time we were done. No apology. I understand things happen but we should have been told this every time someone asked. I find it disappointing that a dine in theater did not have the proper utensils to provide when serving meals.
The bathrooms were perfect and well stock. The movie played great they just can't get the service down.