We have always loved NYPD, but hadn't been there in a while. Taking advantage of a recent Groupon offer we decided to go on a Friday night. Our server, Brittany, couldn't have been better, very kind and attentive. When our pizza came out more underdone than we liked she happily offered to bring it back into the kitchen.....which she actually did twice. Well even though the pizza was delicious, it just was lacking in the crispiness this New Yorker prefers. Pizza is like that. It can vary based on oven temperature and who is making it, and personal preference. The manager, Matt, showed concern and offered recompense which was not necessary. We kept telling him we still very much enjoyed the evening. It is rare to get the kind of customer service that we got at NYPD tonight, and we will forever be fans! Thank you Matt and Brittany!