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  • We had our carpets cleaned on Jan 18, 2018 and the service men we're very nice. After the carpets were dried however, we saw that about half of our carpets were left with dirt lines that weren't there before. The company offered to redo these areas for no charge, which was great. However, when they did them on 2/27/18 the lines didn't come out. Again, we gave about a month between service to see if the lines were just shadows or similar to vacuum marks and when we realized they weren't going away after 5 weeks we called again. The rep was very nice and said their warranty was 4 weeks, but we could text pictures and that she understands that we were waiting to see if the lines would stay. The auto reply said we would wait 24 hours to hear... nothing. I texted again after 5 days...nothing. Then we went out of the country and when we got back... still nothing. When I finally heard back, they said it had been five months since our original service. I agreed and told them I was waiting to hear back. After a few text exchanges trying to get them to fix the damages THEY caused, they just stopped answering. I guess the servicemen are kind... but the customer service and the fact that they made the carpet MORE dirty is terrible. I DO NOT recommend this company.
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