When I moved into a new house, I had a problem with a couple of the appliances. Since I was trying to get both appliances fixed with one service call, I needed an appliance service company that could service a Kenmore washer and a Sub Zero refrigerator. I called Dino's appliances since they got good yelp reviews, but was told they did not service Sub Zero. They referred me to Lewis Appliance Service. I asked Lewis Appliance if they could service both Kenmore and Sub Zero. I explained the problems in detail and they assured me that they could fix both.
When the first guys from Lewis Appliance came, I told them the refrigerator door would not close and seal properly. They were completely confused(even though it was written on their work order). They spent about 30 minutes looking at the condenser and motor, then told me I probably needed a new "board" and it would cost over $450. They did not listen to me or allow me to explain the problem. Once they understood the door was the problem, they said they had to order a part and would be back.
These guys had no idea how to fix the washer. They said they didn't work on this type of washer and eventually I was told to call someone else. When I asked who to call, they referred me to Dino's Appliance service. (the same guys I called originally)
Lewis Appliance charged me $75 for a service call, even though I was quoted $50 on the phone.
I called Dino's appliance back and they came
and fixed the washer in 5 minutes. Service call was $106.
Eventually, Lewis Appliance came back with a different guy and he installed the new part that was supposed to fix the door problem. It didn't. Service call $75. They promised to get back to me, but eventually called back and said they couldn't fix my refrigerator. They referred me to a different service company and agreed to refund $100 to cover the cost of the new service company.
The new company came today; Tri City Appliance. He looked at my refrigerator and immediately found the problem. One of the shelves in the door was in the wrong position and was interfering with the closing of the door. (common problem with older sub zero refrigerators) He fixed it in 30 seconds. Service call $85.
Total time spent=5 weeks.
Total money spent =$241 for a 5 minute washer fix and adjustment of a door shelf in a refrigerator.