| rev:text
| - The main reason for the lowness of the rating is that they did not show up when scheduled.
The company's headquarters are in MN. I don't know if any of the people in AZ are employees or if they are all subcontractors. But after calling the Arizona number on two different days and getting a "not in service" message (admittedly I could have misdialed), sending a message through their website that has never been returned, and finally sending them a message on Facebook which was finally responded to after about a week (talk about a run of bad luck for me!), I contacted the number for Minnesota and spoke to someone immediately. He was very nice and professional and we set it up for me to move on a Thursday and they would arrive between 8 and 10 AM. I was given contact information for a local person and we exchanged text messages and everything was set.
Shortly before 8:00 AM on moving day, I got a text message from the local contact that said "please confirm your move with shirtless movers." I responded to that message saying that yes, we were expecting them between 8 and 10 AM. When I didn't hear anything, I thought perhaps they meant that I was to confirm it with the folks in MN so I sent the text to them as well.
At about 9:20 M, I get a call from Minnesota asking if I've heard from the movers and I tell them I have not. They said they had been trying repeatedly to reach them without success. I pointed out that we were still in our 8-10 window and maybe they had a flat tire or something and that I wasn't going to get too excited unless we got to about 1030 and they had not shown up. 10:00 came and went and then we were at 10:30 and still no movers. I called him back in MN and he indicated that his main man in AZ was on a long distance moving job and wouldn't be back in town until tomorrow so he was working on getting us another crew. He told me he would give me an update by noon.
In this interim, I was starting to accept the fact that I would not indeed be moving on Thursday and would hopefully be moving on Friday. By the time I heard back from him, he indicated that it would indeed be Friday, again between 8 and 10 AM. I then got a call from the main local guy who was on the long distance move, who said it would be 8, not in some 2 hour window.
So, I didn't move on Thursday as scheduled. I did move on Friday and they were on time, professional, careful, and courteous. Oh, and they were NOT shirtless.
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