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  • BEWARE STAY AWAY FROM MOORE CHRYSLER JEEP!! WORST SERVICE IN AZ!!! Absolutely the worst service ever! Our sales rep was Bryan and we felt rushed the whole time possibly due to the holidays (Christmas) At first he was pleasant but as time past he became very unprofessional. The first time I was there we were negotiating a deal, however, I had to leave and it was close to closing time. So he asked me are you coming back and I said I wasn't sure. So he said well if you come back this evening than I have to stay here till you come back. So then I felt bad and decided to come back the following day. The following day we negotiated a deal for a Jeep Summit V8. I had wanted one in white not black so he told me I would have to pick it up the following day because the owners wife was driving it and they had to get it from her and clean it. So we go the next day (christmas eve) he was trying to rush through everything because he had to drive to las vegas. As he was working with us he was also working with another couple. The other couple couldn't come to a deal so when he would come back to finish up with us he was talking badly about the other customers to us. I felt that was really rude!! When the vehicle we purchased was cleaned, they brought it to us and we did a walk through which we found scratches. Before I was about to leave off the property, my husband wanted to open up the hood. When he opened up the hood, he noticed it was a V6. By then I was just so frustrated, I didn't care anymore. We did find some scratches on the new vehicle probably since it was being driven by the owners family. They said they would replaced what needed to be replaced however it had to be ordered which can take up to a week. I had also ordered a block heater for the vehicle since we were moving to the midwest. So he apparently ordered the door panel that had to be replaced and the block heater. Two weeks later I get a phone call from Bryan telling me to bring the vehicle in since the parts arrived. He told me to bring it in around 11am the next day. I arrive at 11am and no one attended to me. I stand around asking for help but they kept saying someone will be with you soon. Around 45 minutes later, I am furious and demand for help. Finally, we get help and I was told it was impossible to get the door panel on with out an appointment. I find out that I never had an appointment....So frustrating!!!! So we make another appointment for the following week since we had to reorder the block heater because that was never ordered just the door panel was ordered. We take it back the following week at OUR appointment time which went very smooth surprisingly. Fooled myself to soon...we picked up our vehicle when it was completed and I noticed it wasn't washed. I've own quite a few vehicles and every time I took them to get maintenance they were washed. I have a lexus and Lexus Arrowhead dealership blows Moore Chrysler Jeep away with customer service. I love my jeep but I'm afraid I will never buy another jeep again from my experience. I buy a car every few years and I will continue to work with BMW, Lexus, or Audi just for their customer service.
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