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  • First of all I wanted to start off by saying that my family and I have been coming to tortas paquime for years, this location specifically and we have never experienced bad customer service until today. We had a late craving for their "fresas con crema" knowing that they closed soon. We rushed over and made it with a few mins to spare, the open sign was still on as my husband was walking up, the employees literally looked directly at him and turned the light off and ignored the fact that he was even there. Then there was a man closing their side door and my husband explained, I understand it's late I don't want a big order just your fresas con crema and there employee even went as far as to act like he didn't speak English and didn't understand what my husband was saying then closed the door on him. Today has been officially the day that they will no longer receive any of our business. I am so disappointed at the way that this situation was handled. Coming from managing our own small business, It's unfortunate to see such bad customer service. Never will we ever come here again.
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